Leadership and Management Programmes

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Disney Keys to Quality Excellence

Intercontinental Hotel, Park Lane, London
1 Day

Wednesday 16 September 2023


• Thursday 17 September 2023

Participants explore the world famous Disney principles for delivering service excellence, day in day out.

Topics include:

  • Explore the Disney cycle of quality service
  • Develop a service philosophy
  • Learn the tools to support a service cuture
  • Deliver on the service theme

For more information on the Quality Service programme, click here. (PDF download)
To request places on the Quality Excellence programme, click here.

If you have any questions, or would like further information, please contact Christine Martin at the UK event organisers, Peach Factory.

E: [email protected]
T: 01704 550383






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