Qube Learning is a well established specialist training provider focussed on improving and delivering excellent customer service within the catering and hospitality sector. We work in conjunction with employers to identify areas for improvement within their business’ key performance indicators and strive to deliver tangible business results that demonstrate a return on investment. We pride ourselves on achieving results through our flexible delivery programmes. We offer a variety of training solutions to meet the needs of the employer and their employees. Qube’s values and beliefs are ‘people’ centred; we focus on developing and nurturing ‘people’ to bring about business improvements. Additionally we are passionate about the catering and hospitality sector; we want to raise the profile of the sector and in doing so attract young people to chose this as a credible and exciting career opportunity.

Qube Learning have five Facilitators endorsed and licensed by The National Skills Academy who are able to deliver the above programmes to  industry.

Dedicated to developing skills in the industry Academy endorsed facilitators  are available to book for your training needs please see facilitator information and contact details below.

About the facilitators

Kate Caldicott 


In my current role as Learning Advisor I am responsible for coaching learners through a suitable learning programme, from induction to certification.  Within this role I ensure all assessments, learning, training and testing activities meet the need of the learner and employer, as well as external and internal audit requirements.

I liaise closely with internal and external customers to ensure individual service needs are met in line with our Organisations service offer.  This includes close communication with Employers, Managers and Learners.  It also involves obtaining feedback from all parties in line with the organisations commitment and dedication to Quality Improvement.

My training qualifications and managerial experience have given me excellent interpersonal skills and the ability to create a relaxed environment in a variety of training situations.  I am committed to creating a positive learning and development experience and I have worked as a professional Training and Development Facilitator over a period of twenty years.

In previous roles I have been successful in managing a variety of teams and leading a group of Customer service Advisors to achieve the ‘Wirral Tourism Award for Excellence’, in recognition for their excellent Customer Service Skills.

Joanne Witzer

I have been working for Qube for 2 ½ years. I am an assessor and work with learners to gain an NVQ qualification in the Hospitality Industry. Prior to that, for the last 7 years I was a Chef and Housekeeping Manager for a private residential home.

From the start of my career at the age of 18 as a Trainee Manager for a large dept store, to being a Commercial Training Manager for BT, to running my own kitchens and FOH in pubs and finally providing training in the hospitality Industry, the focus of my job has always been to provide excellent customer service. This is the basis that I have always worked as “the Customer is always NO 1” as the saying goes. The training I had in Customer Service throughout my career has helped to shape me into the person I am today.

Josephine Walker

I have been working within the Hospitality industry for over 20 years now, I started working with intercity trains at London Kings Cross, working with company gave me my passion for Customer Service, I love working with people and reading facial expressions and body  language, intercity then changed with the times and privatisation came in, it was then that I was sent on many Customer Service courses which I thoroughly enjoyed, it was then I knew my career would revolve around people and Customer Service. 

After having my family I began to thrive on the buzz of the trade and found my-self working as a Deputy General Manager in a small but busy town centre hotel here it was imperative that the very best of service was provided to the customers because potentially they pay my wages. I now work within the training sector which allows me to exceed expectations, and facilitate all that I have learnt to people who want to learn.

Steve Harrower

I have worked in and around service industries all my life, growing up in family run businesses specifically in the hospitality sector it was imperative for a good understanding of what consists of good customer service. I have experience in working in restaurants, bars and pubs during this time both directly delivering and managing the delivery of excellent customer service.

Moving into the travel and tourism industry for a ten year period bolstered my understanding of dealing with a huge range of both people and situations resulting in a management position responsible for a multi department operation across the airport. Understanding and exceeding customer’s expectations in an industry which became very competitive during this ten year period became very challenging and one which developed my skills and knowledge in understanding how to achieve excellence in this area.

I have since gained further experience in the training and development sector where facilitation now allows me to put into practice the experience I have built upon.

Robert Perez Ugarte

Over 34 years experience working in the hospitality industry, starting as a chef in the Royal Navy and moving on to Hotel Restaurant/pub general  management, working for some of the major companies within the hospitality industry: Rank, Mecca, Spirit, Bass, and Whitbread to name a few.

I am well versed in the benefits of training and developing a team to provide great Customer Service. In the last five years I have been working for Qube Learning as a learning provider delivering level 2 & level 3 NVQs.  I am passionate about ‘Great Customer Service’.

To book with a Qube learning licenced facilitator now call: Vikki Wilson 01491 824500 or email: [email protected] 

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